Privacy Policy
Last updated: January 15, 2025
1. Introduction
Welcome to Synthesize.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our synthetic data generation platform and related services.
By using Synthesize.io, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, password (encrypted), and company name
- Billing Information: Payment card details, billing address, and transaction history
- Profile Information: Job title, industry, and preferences
- Communications: Messages, feedback, and support requests you send to us
2.2 Usage Data
We automatically collect certain information when you access and use our platform:
- Device and browser information
- IP address and geographic location
- Pages visited and features used
- Time spent on the platform
- Referring URLs and search terms
- Error logs and performance data
2.3 Data You Generate
We process schema definitions and generation configurations you provide to create synthetic data. We do not collect or store any real/production data from your systems unless explicitly uploaded by you for format reference purposes.
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our service
- To process transactions and send related information
- To send administrative information (updates, security alerts)
- To respond to your inquiries and support requests
- To improve and personalize your experience
- To analyze usage patterns and optimize our platform
- To detect, prevent, and address technical issues
- To comply with legal obligations
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Account data: Retained while your account is active and for 30 days after deletion
- Generated data: Retained according to your subscription plan (30-90 days)
- Billing records: Retained for 7 years for tax and legal compliance
- Usage logs: Retained for 12 months
5. Data Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third-party vendors who assist in operating our platform
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of our users or the public
We never sell your personal information to third parties.
6. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another organization
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise these rights, please contact us at privacy@synthesize.io. We will respond to your request within 30 days.
7. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access your personal information
- Right to equal service and price
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features may not function properly without cookies.
For more information, please see our Cookie Policy.
9. Security
We implement industry-standard security measures to protect your personal information, including:
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication measures
- Employee security training
10. International Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.
11. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@synthesize.io
- Address: Synthesize.io, [Company Address]
- Data Protection Officer: dpo@synthesize.io