Frequently Asked Questions

Everything you need to know about Synthesize.io

General

What is synthetic data?

Synthetic data is artificially generated data that mimics the statistical properties and patterns of real data, without containing any actual sensitive information. It's perfect for testing, development, and training purposes.

How is Synthesize.io different from competitors?

We're 95% cheaper and 10x faster than traditional providers. We use AI to generate high-quality data instantly, with simple pricing starting at just $19/month instead of $2,000+.

Is my data secure?

Absolutely. We never store your actual data. All generation happens in isolated environments, and we're SOC 2 compliant with enterprise-grade security.

Pricing & Plans

What's included in the free trial?

Get 14 days of full access to all features with no credit card required. Generate up to 10,000 rows to test our platform.

Can I upgrade or downgrade anytime?

Yes! Change your plan anytime. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

What happens if I exceed my plan limits?

We'll notify you when you approach your limits. You can upgrade anytime or wait until your next billing cycle resets.

Technical

What data formats do you support?

We support CSV, JSON, SQL (PostgreSQL, MySQL, SQLite), and Parquet exports. API access provides programmatic generation.

How fast can you generate data?

Small datasets (< 1K rows) generate instantly. Large datasets (1M+ rows) typically complete in under 60 seconds.

Do you have an API?

Yes! We have a comprehensive REST API with excellent documentation. API keys are available on all paid plans.

Billing

What payment methods do you accept?

We accept all major credit cards through our secure payment processor, Dodo Payments.

Can I get a refund?

Yes! We offer a 30-day money-back guarantee if you're not satisfied. See our refund policy for details.

Do you offer annual plans?

Yes! Annual plans save you 2 months compared to monthly billing. Switch anytime from your billing dashboard.

Still have questions?

Our support team is here to help